About Japan Airlines
Founded in 1951 and headquartered in Tokyo, Japan airlines is the largest airline carrier in Japan. The airline is an international carrier running both a low-cost and full-cost passenger airline in addition to cargo and mail services to 220 destinations in over 20 countries.
The airline is committed to the growth and development of its employees and providing exceptional customer service that contributes to a better society.
Its aim to be the world's preferred airline, with all employees contributing to the organization's sustainability goals, demonstrates its commitment to ESG goals and creating long-term value through its mission and purpose.
The airline also operates a mileage, lifestyle, and infrastructure concept brought about by its need to diversify its resources. Continued expansion of this area of the airline's business includes an innovation lab, financial and business domains, and using its expertise to solve problems faced by those in more remorse areas. This further demonstrates the airline's commitment to expanding its contributions to its customers and society.
Roles at Japan Airlines
An international airline carrier, Japan airlines has career opportunities for those at different stages of their career. The company employs over 33 000 staff and recruits from many different countries for a variety of roles.
Those looking for entry-level or with initial work experience can join the airline as cabin crew or ground cargo staff. Opportunities are also available in areas that ensure the smooth and efficient operation of the airline and its partners. Roles such as account manager positions in its postal services area focus on working with postal and delivery companies across the countries they serve.
Passenger-focused, airport-based opportunities such as passenger service representatives are also offered in many locations. As a representative of Japan Airlines, these roles ensure that passengers are supported throughout their journey, in addition to administrative tasks around reporting, invoicing, and problem-solving.
Technical and specialist roles are also offered for those with relevant experience, training, and qualifications, such as engineering and technician roles, pilot opportunities, and head office-based positions in IT, finance, and HR.
Japan Airlines Culture, Values And Benefits
Japan Airlines is an airline that has a clear mission and set of values. The company has a two-part philosophy that everyone working at the airline shares. This culture ensures that everyone contributes to the organization's success, delivering the best customer service and making a difference in the society in which it works.
The JAL philosophy focuses on work life and the airline, including values such as being creative, having the right attitude, and putting effort in so that each individual's ability will improve.
The company believes that this philosophy, along with its commitment to sustainability through its environmental, government, and social (ESG strategy), will ensure that as an airline, its vision of developing its employees, providing excellent customer service, increasing its value, and contributing to a better society.
As a major airline, the company offers benefits to its employees as part of its remuneration package. These include health insurance and discounted airfare when flying with the airline. The company is also known for appreciating its employees and fostering a supportive work environment with its employees.
Japan Airlines Application Process
The application process for roles at Japan Airlines is comprehensive. Assessments may vary according to the position applied for. Prior to applying for a position, it is important to understand each stage of the recruitment process and what is required.
Japan Airlines Online Application
The first stage of the application process is to complete an online application form.
The process for completion of the application form varies by role. Some roles require applicants to email a recruitment team member directly with their intention to apply. Other positions, such as those for cabin crew, require individuals to complete the online application linked to the vacancy.
Japan Airlines Interview(s)
Candidates successful at the application stage will receive an email invitation to attend an interview. The number of interviews depends on the role applied for.
The first interview focuses on a deeper understanding of a candidate, their background, and experience as detailed on their application form. For some roles, such as cabin crew, candidates are interviewed as a group in front of each other.
Those successful at the first interview stage are invited by email to a second interview. This interview is more in-depth than the second interview. Candidates are asked questions on their understanding of Japan airlines as a company and the values and mission of the airline.
Candidates' commitment to a career with the airline is also assessed through questions on why an individual wants to work for the airline. Those interviewed for specialist positions will also be asked questions about the role they have applied for.
Japan Airlines Aptitude Tests
Japan Airlines used aptitude tests as part of its recruitment process. These tests evaluate candidates on a specific aptitude needed for success in the role. Depending on the role, candidates may be asked to take some of the following tests.
Japan Airlines Situational Judgement Test
The situational judgment test assesses how candidates react and respond to situations they are likely to encounter when in the role. The test is used in the recruitment process for many positions as it provides a better understanding of an individual's strengths and weaknesses in a work environment.
While the assessment isn't timed, there is a recommended time limit for completion. Candidates are presented with a series of scenarios along with a set of responses. They must either rank the responses according to how they are most and least likely to react in the given situation or select the most appropriate response for how they would deal with the situation.
Japan Airlines Spatial Reasoning Test
The spatial reasoning assessment is used when recruiting for roles such as those in the engineering field or the recruitment of pilots. In these roles, strong spatial awareness is needed when solving complex problems.
Also known as logical reasoning, the test is a multiple-choice, timed assessment that evaluates an individual's ability to solve problems using non-verbal information.
Candidates are given sequences, patterns, or shapes. The shapes may include mirror images or abstract information, such as shapes that have been distorted or out of perspective.
Individuals need to determine the relationship or link between the pieces of information. Once deciphered, they must select which multiple-choice answers follow next based on the link or connection.
Japan Airlines Verbal Mandarin Test
The Japan Airlines Mandarin test is an assessment used when recruiting for roles where Mandarin is needed daily, such as cabin crew.
This test is usually included in the early stages of the application process, generally following the first interview stage.
This is a 1:1 assessment with a recruiter looking to evaluate an individual’s proficiency in spoken Mandarin. Candidates are also assessed on their ability to understand Mandarin in conversation and their correct pronunciation of words when in conversation.
Japan Airlines Numerical Reasoning Test
The numerical reasoning test evaluates candidates' ability to use numerical information to solve problems. This test is included in the recruitment process for roles requiring numerical reasoning ability, such as pilot recruitment or head office vacancies.
This is a multiple-choice assessment that evaluates candidates' working knowledge of basic mathematical principles such as ratios, percentages, and fractions. Questions are given in the form of graphs, charts, or diagrams. Candidates must read and analyze the data and then select correct multiple-choice answers.
As the test is timed, candidates are also assessed on their ability to work accurately under pressure.
Japan Airlines Personality Test
The personality assessment is used in roles where understanding an individual's characteristics, values, and traits is beneficial in selecting the right candidate for the position.
The test takes the form of a questionnaire. Candidates are given workplace scenarios and asked to rank or rate the responses given according to how they would prefer to behave or are least likely to act in the given situation.
The test result gives recruiters an insight into the working styles of an individual and whether their workplace behaviors and ethics meet those required for the role.
Japan Airlines Final Interview
Those successful at the early screening stages of the process and aptitude tests are invited by email to attend the final interview.
This interview focuses on an individual's commitment to a career at Japan Airlines and their understanding of the airline's philosophy, mission, and values.
Candidates may also be asked why they want to work at Japan Airlines and share the skills and experience they believe make them suitable candidates for the role they have applied for. Those applying for pilot vacancies or vacancies in a specialist field should also be prepared to answer questions on their knowledge of the aviation industry, machinery, and policies that are relevant to work in the industry.
Those applying for ground staff roles may be asked questions about their understanding of the airport industry.
