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KLM Assessments

Prepare for the KLM Royal Dutch Airlines recruitment process with tailor-made practice materials.

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About KLM Royal Dutch Airlines

KLM holds the title of being the oldest airline in the world after being founded in 1919. You don't get to stay in an ever-evolving industry like aviation without knowing how to change with the times, whilst maintaining your values. Today, over 100 years later, they employ 35,000 people and fly to 145 destinations worldwide.

Their headquarters are in Amstelveen with their hub nearby at Amsterdam Airport Schipol. KLM certainly lived up to its name; Royal Dutch Airlines, by having the King of The Netherlands fly as a pilot for them for 21 years. If it's good enough for a King…

KLM offers flights to more than 140 destinations across Europe, Asia, Africa, and the Americas. This includes popular locations such as London Heathrow Airport and Paris Charles de Gaulle Airport in Europe; Tokyo Narita International Airport in Japan; Cairo International Airport in Egypt; Sao Paulo Guarulhos International Airport in Brazil; and San Francisco's SFO airport. The carrier also serves numerous domestic airports within the Netherlands.

If you're looking for a career with a prestigious airline, you should consider applying for KLM.

KLM Application Process

The application process at KLM involves several stages to land your dream job. This consists of an online application, a variety of assessments that test your skills and abilities, interviews and an assessment day.

KLM Online Application

The first step to getting hired at KLM is submitting an online application with personal information, including your resume, contact details and a statement of purpose outlining why you would like to join the KLM team.

After reviewing applications carefully, KLM will select qualified candidates for further interviews which may involve tests or simulations on relevant topics such as air traffic control procedures, customer service or aircraft maintenance.

KLM Aptitude Tests

You may be given KLM aptitude tests as part of the hiring process at KLM. The tests assess a candidate's mental and physical capabilities in order to determine if they are suitable for the job. They measure a variety of skills including problem-solving, decision-making, communication, and preparation for work-related tasks.

The aptitude tests provide valuable insight into how well potential employees can perform their duties in the future. For example, they can help employers identify those with higher cognitive abilities who will be able to quickly learn new tasks and take on additional responsibilities.

Furthermore, aptitude tests are also used to measure psychological characteristics such as emotional intelligence or dependability which can be critical assets in an airline environment where safety is paramount.

KLM Personality Test

The KLM personality test is a series of questions meant to measure someone's psychological characteristics and help determine whether you are likely to be successful in the role you are applying for. This type of assessment is sometimes referred to as a psychometric or aptitude test. The questions often focus on areas such as values, interests, skills, and preferences that can help identify an applicant's strengths and weaknesses.

These tests typically take the form of multiple-choice questionnaires which require participants to choose from a range of options that best describe themselves, such as 'agree' or 'disagree' with certain statements.

KLM Situational Judgement Test

A situational judgment test (SJT) is a type of psychometric assessment used to evaluate job candidates' behavioral judgment in various airline work scenarios. It is used by KLM to assess the ability of jobseekers to make decisions under pressure and their reaction when faced with difficult choices. The format of an SJT may vary depending on the employer, but typically it includes several situational questions followed by possible responses that the candidate must select from.

The purpose of this assessment is to measure how well applicants are able to think through each situation presented and determine the best way in which they would respond if they were actually presented with it in real life. Depending on the role, these scenarios can be based on problem-solving abilities, decision-making skills, or leadership qualities.

KLM Numerical Reasoning Test

Numerical reasoning tests are an important component of many roles at KLM, as they measure problem-solving skills when working with numerical data. These tests assess a candidate's ability to interpret, analyze and draw logical conclusions from numerical data presented in the form of tables or graphs. The format of these tests can vary, but typically include questions that require basic math operations such as addition, subtraction and division.

The aim is to provide recruiters with a reliable assessment of a candidates' mathematical capabilities so they can judge how suitable they are for the job role.

Numerical reasoning tests typically consist of multiple-choice questions that must be completed within a set time limit, often around 20 minutes. Questions may challenge individuals to calculate percentage increases or decreases in prices, solve problems involving money or distances, identify trends in graphs, or calculate ratios between different items.

KLM Assessment Day

The KLM assessment day is an interview process used by the Dutch airline KLM Royal Dutch Airlines to help them select qualified and suitable candidates for their vacant positions. It involves a full day of activities that will evaluate the skills, competency, and qualifications of the applicants.

The KLM Assessment Day involves a variety of activities including group exercises, role plays, individual presentations, and interviews with senior staff.

During these activities, applicants are assessed on their communication skills, problem-solving abilities, teamwork capabilities and overall suitability for the position.

Participants are also expected to demonstrate their knowledge of KLM's operations by answering questions related to customer service principles and other related topics. To ensure fairness in this assessment process, all applicants receive detailed instructions prior to attending the assessment day regarding expectations and performance criteria.

KLM Interviews

KLM Interviews are a crucial part of the job application process for potential employees. It is an opportunity for employers to get to know the person behind their resume and decide if they are right for the job.

The format of KLM Interviews varies depending on the role, but usually consists of an in-person or phone interview with one or more members of a hiring team.

During KLM Interviews, hiring teams will ask questions related to the job position being applied for.

Questions can range from inquiries about previous work experience, future career goals, and how applicants would approach certain tasks in their role. Additionally, interviewers may ask questions about strengths and weaknesses or how candidates might handle challenging situations that may arise during employment.

Sample KLM Assessments question Test your knowledge!

Score: /5

Which mechanical component is most likely to be responsible for changing the direction of motion in an on-board equipment system?

  • A hydraulic pump
  • An electrical resistor
  • A gear
  • A spring

Identify the principle that best completes the pattern: If an employee schedules a flight, then the flight is recorded. Which statement makes the following true? 'If the flight is recorded, then...'

  • The employee scheduled a flight.
  • The flight is delayed.
  • The flight is on-time.
  • We cannot conclude anything about the scheduling of the flight.

When attending to maintenance, assuming all other factors are equal, which piece of equipment should be prioritized following a flight?

  • The device with the highest rate of wear-and-tear.
  • The device that is critical for the next flight's route and weather conditions.
  • The newest device, to maintain its condition.
  • The oldest device, due to its age.

When making decisions, a certain conclusion can be reached by eliminating unlikely alternatives. If flight A is less likely than flight B, and flight B is equally likely as flight C, which statement is true?

  • Flight C is less likely than flight A.
  • Flight A and flight C are equally likely.
  • Flight C is more likely than flight A.
  • The likelihood of flight A depends on factors other than given.

If an aircraft's altitude increases, what typically happens to the air pressure and temperature outside the aircraft?

  • The air pressure increases, and the temperature increases.
  • The air pressure decreases, and the temperature increases.
  • The air pressure increases, and the temperature decreases.
  • The air pressure decreases, and the temperature decreases.

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KLM Assessments Tips

Know Your History

Understanding KLM's prestigious history not only shows your interest in the company but can also give you context into the company culture and values. While this might not be a direct question on your exam, being fluent in the company’s background can help you answer questions in a way that aligns with their ethos.

Understand the Sector

The aviation industry is unique, with specific challenges and standards. Familiarizing yourself with the general functions and workings of the sector can provide you with the foundational knowledge that would likely be beneficial when tackling job-specific tests.

Mock Tests are Your Friend

At Careerroo, we provide practice exams designed to mirror the types of tests KLM might use in their hiring process. Regularly timing yourself taking these practice tests can help you manage the actual test conditions better and reduce anxiety.

Reflect on Feedback

After each practice test with Careerroo, take a moment to go through the results. Understanding your strengths and weaknesses allows you to target your study and improve on key areas before the real exam with KLM.

Stay Calm and Focused

During both practice tests and the real thing, it's crucial to keep your cool. Make sure you're well-rested, hydrated, and have eaten properly. A clear mind will help you make better decisions and remain focused throughout the test.

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KLM Assessments FAQs

How can I prepare for KLM assessments?

Make sure to understand the KLM tests you will be expected to take by reading up on them. It would also be wise to practice example questions as it will help build your understanding of concepts and increase confidence levels during the actual assessment.

What does KLM look for in a candidate?

Candidates must have extensive knowledge and understanding of aviation protocols and safety standards that are applicable to the role they are applying for. Additionally, they must be able to demonstrate excellent communication skills as well as problem-solving abilities to be considered suitable for the job. A positive attitude is also highly valued by KLM; someone who can stay motivated during stressful times and handle difficult situations with professionalism.

What questions does KLM usually ask in interviews?

The questions that KLM typically asks depend on the position being applied for. Most interviews will begin with general introductions from both parties before delving into more specific topics relating to job qualifications and experience. Some common questions are related to customer service skills, problem-solving abilities and team dynamics.

What's it like to work at KLM?

Employees have said that it is an incredible privilege to be part of such a well-respected company and they feel proud to contribute their individual skill set to something bigger and greater.

At KLM, employees are provided with modern office spaces designed for collaboration and innovation. They also have access to a range of benefits including flexible working hours, generous holiday allowance, health insurance coverage, discounts on flights, and more. The organization also puts great emphasis on employee development; there are numerous training programs in place which provide employees with the opportunity to develop their skills to reach their full potential.